Not long ago, I spent a few days drafting a grant application for marketing support. A big part of me loves marketing, which–when done well–is simply finding the best way to share news of an experience with the people who are most likely to enjoy it. But after ten years as a Communications Director/Press & Marketing Coordinator/Marketing Manager, writing an eight-page grant narrative for the privilege of attending two long sessions of  ”Marketing Boot Camp” seemed about as appealing as paying the dentist for the privilege of a root canal.

But a funny thing happened on the way to submitting that grant application. I started getting excited about marketing again. Specifically, the potential for breaking open a tired old myth (Full-Time Marketing Director + Hotshot Publicist=Stellar Attendance) and doing things more efficiently and effectively. I used to scour the newspaper and online listings for interesting things to see and do, but here in San Francisco, that means sifting through 435 listings on a lazy Sunday, and those are by no means comprehensive. The grassroots innovators rarely show up in the newspaper anymore, and the most compelling invitations come from artists, curators and collectives.

I get dozens of Facebook invitations each week and I’m still not sure I know a single person under forty who can entice even fifty people to an arts event where there’s not free booze. How large is the disconnect between new technology and true relationship building when it comes to arts participation? I hope the gap is narrowing, but I fear there is a schism that puts small and mid-size arts organizations at a disadvantage.

As a friend reminded me this weekend, going to the theater (or any arts event) is an adventure that requires effort and risk … and in an era of empty pockets and full schedules, the best publicist in the world can’t compete with word of mouth when it comes to filling a room. Logic would say that facts and accuracy count for more than opinion, but science is proving that wrong.

So … whether or not I attend Boot Camp, I am left with a few questions:

• Can relationship building with technology be taught? Who should do the teaching?
• How can Institutions (defined as: more formal organizations, often with more formal relationships and more liveable compensation to artists) blur the lines between marketing and art-making without sucking up all of the time + energy of artists, aka making them “jump through more hoops” just to have a show?
• What are the intergenerational  aspects of new technologies in marketing (positives and negatives)?

And, on a very micro-level … what does this all mean for my organization’s database, website, budget, et cetera?

Any answers out there? Advice, links, book/study recommendations welcomed.